Managed Web Hosting Plans

WEBSITE MANAGEMENT
SILVER
GOLD
PLATINUM

99.9% Uptime

DNS hosting and management

SSL certificate

Daily backups

Restore site from backup (once per month)

Manual plugin updates, and testing

Wordpress, PHP, and OS core updates

Website security

Suspicious activity alerts

Storage

WEB SITE MONITORING

24/7 webpage monitoring

Weekly webform to email checking

WEB SITE PERFORMANCE

Daily speed tests

Monthly speed reports

✔

✔

✔

✔

✔

✔

✔

✔

✔

5GB

 

✗

✗

 

✗

✗

$75

✔

✔

✔

✔

✔

✔

✔

✔

✔

5GB

 

✔

✔

 

✗

✗

$95

✔

✔

✔

✔

✔

✔

✔

✔

✔

5GB

 

✔

✔

 

✔

✔

$115

Managed Web Hosting Plans

SILVER

WEBSITE MANAGEMENT

✔99.9% Uptime

✔DNS hosting and management

✔SSL certificate

✔Daily backups

✔Restore site from backup (once per month)

✔Manual plugin updates, and testing

✔Wordpress, PHP, and OS core updates

✔Website security

✔Suspicious activity alerts

✔Storage 5GB

Monthly Cost (paid yearly) $75

GOLD

Everything in SILVER, plus

WEBSITE MONITORING

✔24/7 webpage monitoring

✔Weekly webform to email checking

Monthly Cost (paid yearly) $95

PLATINUM

Everything in GOLD, plus

WEBSITE PERFORMANCE

✔Daily speed tests

✔Monthly speed reports

Monthly Cost (paid yearly) $115

Incident Reporting

All incidents that occur and/or are reported are to be carefully examined and dedicated a Severity level by Bang Albino.

A critical incident with a very high impact (i.e., public facing site is down, confidentiality is breached, data loss).

  • Client notified by Bang Albino within 2 hours by email (if between 9am – 5pm EST) or within the first hour of the next workday (if after hours).
  • Staff will be actively working on any issue deemed a Severity 1 within 2 hours until the issue is resolved, no matter the time of day.
  • Bang Albino to provide status updates every 4 hours between 9am – 5pm EST. Monday to Friday (not including holidays).

A major incident with significant impact (i.e., a customer service is down, core functionality impacted).

  • Client notified by Bang Albino within two business days of incident.
  • Staff will be actively working on resolving the issue within two days of the incident during 9am – 5pm EST.

A minor incident with low impact (i.e., minor customer inconvenience with possible workaround, bugs, glitches, performance issues).

  • If Bang Albino notices any issues, they will notify the client of the issue and schedule a time for the issue to be resolved.
  • If Bang Albino is notified by the client, Bang Albino will confirm the issue and asses the level of severity.
    • Once confirmed, Bang Albino will schedule time for the issue to be resolved.
  • Once the issue is resolved the client will be notified for confirmation.

A minor incident with low impact (i.e., a support request that's irritating a customer but does not impact the overall system, content or layout issues, minor issues including broken links and incorrect spacing).

  • Once Bang Albino is made aware of the issue(s):
    • Bang Albino will confirm and schedule time for the issue(s) to be resolved.
    • Once the issue is resolved the client will be notified.